PLATFORM USER AGREEMENT
Last updated: August 11, 2025
This Agreement applies to all users of the Khaime platform. By using our platform, you agree to the terms below.
1. DEFINITIONS
Affiliate(s):
Any entity controlling, controlled by, or under common control with Khaime.
AI Services:
Automated tools that generate website layouts, copy, images, sections, and configurations based on your inputs.
Merchant:
Any user selling goods or services via Khaime using our checkout, invoicing, or store features.
Products:
Software, templates, documentation, updates, and related materials provided on the platform.
Managed Services:
Implementation, onboarding, technical support, account configuration, and optional concierge setup services.
Confidential Information:
Proprietary information marked or reasonably understood to be confidential.
Applicability
These terms apply to all use of the platform, including AI Services and payments features, whether by individuals or businesses.
2. MANAGED SERVICES
Khaime provides tools and optional services to help you launch and grow your online presence:
AI-assisted website creation, section generation, and design templates.
Ecommerce setup and checkout, including multi-currency display and payments.
Domain connection, hosting, and content management within the platform.
Optional onboarding, technical support, and account configuration.
Analytics, customer communications, and transactional emails where enabled.
Services Warranty
Khaime warrants its personnel have appropriate skills and will perform services in a professional manner consistent with industry standards. If any material portion of services is nonconforming, you must notify us within twenty (20) days so we can re-perform the nonconforming services.
Service Level
During paid periods, Khaime will provide services consistent with its then-current service levels. We will not reduce material service commitments during an initial term without affected customer consent.
3. PRODUCT
The platform includes software, templates, documentation, updates, enhancements, and new releases made available by Khaime.
License
Subject to payment of applicable fees and compliance with this Agreement, Khaime grants you a nonexclusive, nontransferable license to use the platform for your business during your subscription term. You must implement reasonable safeguards against unauthorized use.
AI Content Generation
AI Services may generate copy, layouts, images, and configurations from your inputs. You are responsible for reviewing, editing, and approving any AI outputs before publishing. Khaime does not guarantee accuracy, non-infringement, or fitness of AI outputs for a particular purpose.
Template & Content Ownership
You own your brand assets, uploaded content, and exported site content. Khaime retains ownership of its platform, template frameworks, and proprietary prompt libraries. Upon cancellation, you may export your site content, but platform-native templates and components remain licensed materials.
Exclusive Remedy
THE REMEDIES AND WARRANTIES IN THIS AGREEMENT ARE EXCLUSIVE AND REPLACE ALL OTHER REMEDIES AND WARRANTIES, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
4. DATA & PRIVACY
Data
“Customer Data” means information you provide or that is processed on your behalf in connection with the services.
You will comply with applicable data protection laws and are responsible for the accuracy, quality, and legality of Customer Data and the means by which you acquired it.
Government data requests: subject to legal restrictions, Khaime will notify you of any lawful demand and disclose only the minimum data required.
AI Improvement
To enhance AI features, Khaime may use anonymized and aggregated usage data to improve models and template generation. We will not use personally identifiable information for model training without your explicit consent.
5. PAYMENT
Authorized Use Policy (3rd-Party Payments)
By using Khaime’s payment features, you agree not to engage in fraudulent transactions, unauthorized access, phishing, prohibited goods/services, high-risk activities, or abuse of dispute processes.
Payment Terms
All undisputed amounts are due at purchase or within thirty (30) days of invoice. Prices are exclusive of taxes.
By entering card information, you confirm you are legally authorized to use the payment method.
You authorize Khaime to store payment credentials for recurring or future billing as permitted by law.
Merchants are solely responsible for compliance with applicable laws (tax, consumer protection, product restrictions, privacy, export/import) related to their sales.
6. MULTI-CURRENCY PAYOUT TERMS & CONDITIONS
These terms apply when you enable multi-currency payouts.
Supported Currencies
Supported currencies include (but are not limited to): NGN, USD, GBP, EUR, JPY, CNY, CAD, AUD, NZD, CHF, SEK, NOK, DKK, PLN, CZK, HUF, RON, ZAR, BRL, MXN, INR, KRW, AED, SAR, CLP, ARS, PHP, KES, GHS, UGX, ZMW, RWF. The definitive list is displayed in your dashboard and may change over time.
Processing & Exchange Rates
Payment Processors
Stripe processes all supported currencies except NGN.
Paystack processes all NGN transactions.
Display Rate (Checkout)
At checkout, Khaime uses Wise API to display a real-time rate for the customer’s selected payment currency. This display rate may differ from final settlement due to market movement or processor spreads.
Settlement & Balance Management
By default, funds settle in your onboarding-selected payout currency.
If a transaction occurs in a currency different from your payout currency, Stripe (or Paystack for NGN) converts at its applicable settlement rate.
NGN Balance Handling
If customers pay you in NGN but your payout currency differs, NGN is held in your NGN balance. You may transfer NGN to another currency using the then-current Rollafi rate.
If customers pay you in a non-NGN currency and you wish to hold NGN, funds may be converted to NGN and held in your NGN balance until you transfer using the Rollafi rate.
For NGN merchants who enable multi-currency: payments received in non-NGN currencies may be held in a USD (or other) balance and later moved to NGN using the Rollafi rate at the time of transfer.
Rate Variance
Rates may differ between Wise (display), Stripe/Paystack (settlement), and Rollafi (balance transfers).
Khaime aims to minimize differences but cannot guarantee matching rates.
You accept the risk of currency fluctuation between customer payment, settlement, and payout/transfer.
Fees & Deductions
Stripe Fees:
Standard Stripe processing fees apply for non-NGN transactions.
Paystack Fees:
Standard Paystack processing fees apply for NGN transactions.
International Fees:
Any processor international fees are passed through to the merchant.
Conversion Fees:
Rollafi conversion fees (if any) apply to NGN ↔ other currency transfers; Stripe conversion fees apply to Stripe-processed conversions.
All fees are deducted before payout.
Settlement Timelines
Settlement times vary by your payout schedule, processor policies (Stripe, Paystack, Rollafi), and receiving bank. Conversions may add processing time.
Compliance & Restrictions
Multi-currency payouts are available only in supported countries/currencies. You are responsible for complying with tax, AML, FX, and currency control laws. Khaime may suspend or reject payouts for suspected fraud or regulatory issues.
Liability Disclaimer
Khaime is not liable for losses due to currency fluctuations, processor rate changes, bank delays, or bank fees. Ensure your payout account can accept the chosen currency.
Changes to These Terms
We may update these Terms at any time. Updates take effect upon posting on our legal terms page.
Force Majeure:
Neither party is responsible for failure to perform due to causes beyond its reasonable control, provided it uses commercially reasonable efforts to perform.
Choice of Law:
This Agreement is governed by the laws of the State of [YOUR JURISDICTION—UPDATE BEFORE PUBLISHING], excluding conflict of law rules. The U.N. Convention on Contracts for the International Sale of Goods does not apply.
Notices:
Notices must be in writing and are effective upon confirmed delivery to the contact details specified by the parties.
Miscellaneous:
This Agreement is the complete agreement and supersedes prior communications. If any provision is unenforceable, the remainder remains in effect. Khaime may modify this Agreement at any time with or without notice; continued use constitutes acceptance.
Ready to Get Started?
By using the Khaime platform, you acknowledge you have read and agree to these terms.
Get started with Khaime
Get started with Khaime
Get started with Khaime
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